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Safest Rides on the Road

Going the Distance to put People First

Wherever you are around the world, Uber is committed to connecting you to the safest ride on the road. That means setting the strictest safety standards possible, then working hard to improve them every day. The specifics vary depending on what local governments allow, but within each city we operate, we aim to go above and beyond local requirements to ensure your comfort and security - what we’re doing in the US is an example of our standards around the world.

Rider Safety

From the moment you request a ride to the moment you arrive, the Uber experience has been designed from the ground up with your safety in mind.

Background Checks You Can Trust

Every ridesharing and livery driver is thoroughly screened through a rigorous process we’ve developed using industry-leading standards. This includes a three-step criminal background screening for the U.S. — with county, federal and multi-state checks that go back as far as the law allows — and ongoing reviews of drivers’ motor vehicle records throughout their time on Uber.

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No Hailing,
Safe Pickups

The Uber app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver arrives. No more waiting alone on a dark street hoping you can hail a taxi.

Anonymous Feedback, Full Accountability

After every trip, we ask you to rate the driver and provide feedback about your ride — but your comments always remain anonymous to them. We are constantly monitoring feedback to help drivers improve the Uber experience they deliver. Drivers work hard to keep their ratings high, and they know our culture of accountability goes both ways.

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“I feel much safer in an Uber vs a taxi. I know who my driver is, I have a record of it and the drivers are better drivers because there’s accountability.”

- Jackie, San Diego

Driver Profiles for Peace of Mind

Making sure you always have a safe, relaxing ride starts before you even get in an Uber. You’ll see your driver’s name, license plate number, photo, and rating when your request is confirmed — so you know who’s picking you up ahead of time. Drivers are also professional and friendly during the ride, respectful of your privacy or your preference for casual conversation. And after the trip, you’ll still be able to contact the driver in case you leave something behind.

Background Checks You Can Trust

Every ridesharing and livery driver is thoroughly screened through a rigorous process we’ve developed using industry-leading standards. This includes a three-step criminal background screening for the U.S. — with county, federal and multi-state checks that go back as far as the law allows — and ongoing reviews of drivers’ motor vehicle records throughout their time on Uber

Read More
No Hailing, Safe Pickups

The Uber app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver arrives. No more waiting alone on a dark street hoping you can hail a taxi.

Anonymous Feedback, Full Accountability

After every trip, we ask you to rate the driver and provide feedback about your ride — but your comments always remain anonymous to them. We are constantly monitoring feedback to help drivers improve the Uber experience they deliver. Drivers work hard to keep their ratings high, and they know our culture of accountability goes both ways.

Read More
Driver Profiles for Peace of Mind

Making sure you always have a safe, relaxing ride starts before you even get in an Uber. You’ll see your driver’s name, license plate number, photo, and rating when your request is confirmed — so you know who’s picking you up ahead of time. Drivers are also professional and friendly during the ride, respectful of your privacy or your preference for casual conversation. And after the trip, you’ll still be able to contact the driver in case you leave something behind.

Safer Streets

Making cities better is at the heart of everything we do. It’s much more than improving the way people get around. It’s celebrating what makes those cities special, caring about the people who make them great, and being responsible citizens. That’s why we work hard to keep our streets safe for everyone, whether they’re on foot, on a bike, or in another car.

End-To-End Insurance, We Have You Covered

From the moment you get into any Uber product (e.g. uberX, UberBLACK) to the moment you’re dropped off, your ride is covered by commercial liability insurance. That goes for every trip in every city around the world. In the U.S. specifically, ridesharing has become a popular choice — and Uber is the first company to ensure true end-to-end insurance coverage for ridesharing, with drivers on uberX protected by liability coverage even between trips.

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Vehicle standards that raise the bar

Not just any car can be an Uber. It’s a title reserved for safe, high-quality vehicles that are in exceptional condition. In the U.S., the average model year for vehicles on our platform is 2008, and none are from before 2004+. With our recently launched vehicle financing partnership, we are continuously helping drivers bring brand new Toyota and GM vehicles onto the system.

End-To-End Insurance, We Have You Covered

From the moment you get into any Uber product (e.g. uberX, UberBLACK) to the moment you’re dropped off, your ride is covered by commercial liability insurance. That goes for every trip in every city around the world. In the U.S. specifically, ridesharing has become a popular choice — and Uber is the first company to ensure true end-to-end insurance coverage for ridesharing, with drivers on uberX protected by [NH2] liability coverage even between trips.

Read More
Vehicle standards that raise the bar

Not just any car can be an Uber. It’s a title reserved for safe, high-quality vehicles that are in exceptional condition. In the U.S., the average model year for vehicles on our platform is 2008, and none are from before 2004. With our recently launched vehicle financing partnership, we are continuously helping drivers bring brand new Toyota and GM vehicles onto the system.

Driver Safety

Hard-working drivers are the key to the success of the Uber platform, providing the foundation of the elevated experience we strive to deliver with every ride. That’s why making sure drivers feel respected and protected is a high priority for us.

Cashless transactions protect you from risk

Fares are charged automatically to the rider’s credit card – so drivers never have to deal with the risk or hassle of carrying cash and making change.

“I also believe partnering with uberX is a safer alternative to taxis...every passenger has to use the app to request a ride and…I do not have to carry cash so there is no incentive to rob me.”

- Joseph, Chicago driver

Drivers rate riders to give you control

Driver feedback counts, too. We’re not OK with any rider behavior that makes drivers concerned for their safety or the safety of their vehicles. Riders who are reported to be abusive toward drivers or violate our terms of service will lose access to the system.

“After many years [driving a Chicago taxi], I feel safer…There is transparency and the customers are also respectful of me and my car because the customers care about their ratings.”

- Abdul, Chicago Driver

No random pick-ups, so you feel at ease

Before riding with Uber, customers are required to create an account with their personal and payment information — and rides can only be requested through the app, so there’s a detailed record of every customer and every trip.

“As a female driver, with Uber I finally feel safe in the car. I know who I'm picking up…all trips are stored in the client's account. [Now I don’t] pick up strangers from the street...”

- Katarina, Stockholm Driver

Cashless transactions protect you from risk

Fares are charged automatically to the rider’s credit card – so drivers never have to deal with the risk or hassle of carrying cash and making change.

“I also believe partnering with uberX is a safer alternative to taxis...every passenger has to use the app to request a ride and…I do not have to carry cash so there is no incentive to rob me.”

- Joseph, Chicago driver

Drivers rate riders to give you control

Driver feedback counts, too. We’re not OK with any rider behavior that makes drivers concerned for their safety or the safety of their vehicles. Riders who are reported to be abusive toward drivers or violate our terms of service will lose access to the system.

“After many years [driving a Chicago taxi], I feel safer…There is transparency and the customers are also respectful of me and my car because the customers care about their ratings.”

- Abdul, Chicago Driver

No random pick-ups, so you feel at ease

Before riding with Uber, customers are required to create an account with their personal and payment information — and rides can only be requested through the app, so there’s a detailed record of every customer and every trip.

“As a female driver, with Uber I finally feel safe in the car. I know who I'm picking up…all trips are stored in the client's account. [Now I don’t] pick up strangers from the street...”

- Katarina, Stockholm Driver

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