Rider Safety
From the moment you request a ride to the moment you arrive, the Uber experience has been designed from the ground up with your safety in mind.
Background Checks You Can Trust
Every ridesharing and livery driver is thoroughly screened through a rigorous process we’ve developed using industry-leading standards. This includes a three-step criminal background screening for the U.S. — with county, federal and multi-state checks that go back as far as the law allows — and ongoing reviews of drivers’ motor vehicle records throughout their time on Uber.
Read MoreNo Hailing,
Safe Pickups
The Uber app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver arrives. No more waiting alone on a dark street hoping you can hail a taxi.
Anonymous Feedback, Full Accountability
After every trip, we ask you to rate the driver and provide feedback about your ride — but your comments always remain anonymous to them. We are constantly monitoring feedback to help drivers improve the Uber experience they deliver. Drivers work hard to keep their ratings high, and they know our culture of accountability goes both ways.
Read More“I feel much safer in an Uber vs a taxi. I know who my driver is, I have a record of it and the drivers are better drivers because there’s accountability.”
- Jackie, San Diego
Driver Profiles for Peace of Mind
Making sure you always have a safe, relaxing ride starts before you even get in an Uber. You’ll see your driver’s name, license plate number, photo, and rating when your request is confirmed — so you know who’s picking you up ahead of time. Drivers are also professional and friendly during the ride, respectful of your privacy or your preference for casual conversation. And after the trip, you’ll still be able to contact the driver in case you leave something behind.